ORDERING

When you initially order from us, you will need to register as a customer by opening an account. Initially this will take a little more time, but we believe it is safer for you and your privacy.

Tall Orders is concerned about Credit Card Fraud, so we have taken a pro-active and vigilant approach at protecting our customers and ourselves.

Credit Card fraud in particular is a crime that is being committed daily over the Internet. In the interests of customer security, all orders submitted using free email accounts or being delivered to a different address other than your billing address will be verified before dispatch.

FREIGHT

Below are our freight charges throughout the globe.

When you go through the checkout system the shipping details are depicted from your delivery details specified in your account.

INTERNATIONAL ORDERS & DELIVERIES

Tall Orders will verify all Overseas Orders. This is to ensure that we are both protected from credit card fraud. International Deliveries will be done via NZ Post International Air and take approx 4-12 days depending on the destination.

Overseas orders will attract the appropriate delivery charge and will be subject to import duties and taxes, which are levied once your package arrives in your country. Tall Orders does not collect duties and taxes. These charges must be paid in order for your package to clear your countries customs. For further information on your countries custom policies, please contact your local customs office.

All orders will be despatched within 7 days if in stock. If we are out of stock of your item or for custom made garments, back orders will be delivered as soon as we receive it generally within 28 days. If you have any concerns regarding our Delivery system or would like to know more information, please contact us.

RETURNS POLICY

If you are unhappy with your garment for any reason, or you need an exchange, please return them to us within 10 days of receiving them, unworn, unwashed and resellable, with your order # or name and a short explanation as to exchange or refund needed. Initial postage will not be refunded. We do not charge postage again for any exchange items.